Terms & Conditions

Welcome to the Purple Rose website. These Terms & Conditions (“Terms”) apply to your access to and use of our website, as well as any orders placed through the website.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. About Us

This website is operated by Purple Rose Florist & Gifts Pte. Ltd. (“Purple Rose”, “we”, “us”, or “our”).

Address:
60 Paya Lebar Road, #07-54
Paya Lebar Square
Singapore 409051

Phone: +65 6518 4888 / +65 6518 4567
WhatsApp: +65 9118 6999
Email: order@purplerose.sg

2. Products and Availability

We offer flowers, floral arrangements, gifts, hampers and related products through our website.

Product images are provided for illustration purposes. As flowers and other natural products may vary according to seasonal availability, the actual product may differ slightly in colour, size, arrangement or appearance from the images shown on the website.

All products are subject to availability. If a selected product is unavailable, we may contact you to discuss a suitable alternative where applicable.

3. Orders

When you place an order through our website, you are responsible for ensuring that all information provided is accurate and complete, including:

• Recipient’s name and contact details

• Delivery address

• Delivery date and time

• Billing information

• Any special delivery instructions

An order is considered confirmed once payment has been successfully received and/or confirmation has been issued by Purple Rose.

We reserve the right to contact you if there is any issue with your order, including product availability, delivery information or payment.

4. Pricing and Payment

All prices displayed on the website are in Singapore Dollars (SGD) unless otherwise stated.

Delivery fees, surcharges, taxes and other applicable charges will be displayed during checkout where applicable.

We reserve the right to update product prices and charges from time to time. The price applicable to your order will be the price displayed at the time the order is placed.

Orders will only be processed once the required payment has been successfully received.

5. Delivery

We provide delivery services to selected locations in Singapore.

Delivery availability, delivery fees, surcharges and delivery time slots may vary depending on the delivery location, selected date and other applicable conditions.

Customers are responsible for providing an accurate and complete delivery address and ensuring that the recipient is available to receive the order.

If the recipient is unavailable at the time of delivery, additional arrangements or charges may apply depending on the circumstances.

Certain locations, dates or delivery time slots may be subject to restrictions or additional charges.

6. Delivery Date and Time

Customers may select an available delivery date and time slot during checkout.

While we will make reasonable efforts to deliver orders within the selected time slot, delivery times may be affected by traffic, weather, operational circumstances, special occasions or other factors beyond our reasonable control.

For time-sensitive deliveries, customers are encouraged to place their orders in advance.

7. Substitution

Due to the seasonal and natural availability of flowers and related products, we may need to substitute certain flowers, colours or materials.

Where substitution is necessary, we will endeavour to provide an alternative of comparable value, quality and overall appearance.

We will make reasonable efforts to maintain the overall style and value of the selected arrangement.

8. Cancellation and Changes

If you need to amend or cancel an order, please contact us as soon as possible.

Cancellation or amendment requests are subject to the status of the order and the applicable cancellation policy.

Once an order has entered preparation, production or delivery, cancellation or amendment may not be possible.

Any applicable cancellation charges or refund conditions will be communicated to the customer where relevant.

9. Refunds and Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible with your order details and supporting photographs.

We will review the issue and determine the appropriate resolution, which may include replacement, refund or another suitable remedy where applicable.

Nothing in these Terms is intended to exclude or restrict any rights you may have under applicable Singapore law.

10. Customer Information

You are responsible for ensuring that the information provided to us is accurate and up to date.

We may use the information provided to process your order, arrange delivery, communicate with you regarding your order and provide our services.

For more information about how we collect, use and protect personal data, please refer to our Privacy Policy.

11. Website Use

You agree not to misuse the website or use it for any unlawful purpose.

You must not attempt to interfere with the operation or security of the website, gain unauthorised access to any part of the website or use automated systems to access or collect website content without our permission.

12. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Purple Rose unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use any website content without our prior written permission.

13. Website Information

We make reasonable efforts to ensure that the information displayed on the website is accurate and up to date.

However, there may occasionally be errors, omissions or information that requires updating. We reserve the right to correct such information and update website content where necessary.

14. Third-Party Services

Our website may use third-party services, including payment gateways, delivery services, analytics tools or other service providers.

Your use of such services may also be subject to the relevant third party’s terms and policies.

15. Limitation of Liability

To the extent permitted by applicable law, Purple Rose will not be responsible for losses arising from circumstances beyond our reasonable control, including delays or disruptions caused by severe weather, traffic conditions, technical failures, third-party service interruptions or other unforeseen circumstances.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Singapore law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website or applicable requirements.

Any updated Terms will be published on this page. Your continued use of the website after the updated Terms are published constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Singapore.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the applicable laws and jurisdiction of Singapore.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Purple Rose Florist & Gifts Pte. Ltd.
60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051

Email: order@purplerose.sg
Phone: +65 6518 4888 / +65 6518 4567
WhatsApp: +65 9118 6999

By placing an order through our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.